Privacy Policy

1. Introduction

SilentGroveWay ("we," "us," or "our") is devoted to safeguarding your privacy. This Privacy Policy delineates our approach to collecting, utilizing, exposing, and securing your data whenever you visit our website silentgroveway.sbs or utilize our yacht charter services.

Your utilization of our services signifies your assent to the practices delineated in this document. This document is in adherence to privacy laws including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant Canadian privacy statutes.

2. Information We Collect

2.1 Personal Information

We gather personal data that you willingly supply to us when you:

• Reserve a yacht charter
• Reach out to us via our website or telephone
• Sign up for our newsletter
• Complete forms on our platform
• Engage in surveys or contests

This data may comprise:

• Your name and contact details (email, telephone, address)
• Billing details (safely processed through external services)
• Yacht charter preferences and specifications
• Alternate contact details
• Food preferences or health-related details (when provided)

2.2 Information Collected Automatically

During your visit to our website, we automatically amass certain details about your device and how you interact with our site:

• IP address and location details
• Type and version of your browser
• Visitation history and duration spent on our platform
• Sites of referral
• Specifications of your device (model, screen resolution, etc.)

2.3 Cookies and Tracking Technologies

Our website utilizes cookies and similar tracking methods to amplify your user experience. These instruments allow us to:

• Store your user preferences
• Assess site usage and performance
• Deliver personalized content
• Augment our offerings

Your cookie preferences may be managed through your browser configurations or our cookie consent tool.

3. How We Use Your Information

The data we amass serves several objectives, including:

• Provision of Services: To complete yacht charter bookings, offer services, and correspond regarding reservations
• Client Support: To address your queries and offer assistance
• Transaction Handling: To facilitate payments and handle invoicing
• Security: To maintain a secure operation and mitigate fraudulent activities
• Promotional Messaging: To send marketing communications and updates, contingent upon your permission
• Site Enhancement: To scrutinize usage patterns and enhance website functionality
• Regulatory Compliance: To adhere to legal obligations

4. Disclosure and Sharing of Information

Your personal information is not for sale, trade, or lease to third parties. Instances where your data might be shared include:

4.1 Third-Party Services

Your data might be shared with credible third-party services that aid in payment processing, website management and upkeep, email marketing, analytics, performance tracking, and customer support.

4.2 Legal Obligations

Your information may be disclosed should it be mandated by law or when needed for legal procedures, court commands, emergency situations, or inquiries into suspected fraudulent or criminal activities.

4.3 Corporate Transactions

In the eventuality of a corporate merger, acquisition, or asset sale, your information could be part of the transferred assets.

5. Data Security

Towards protecting your personal data against unauthorized intrusion, altering, leakage, or obliteration, we have instated suitable electronic, managerial, and physical safeguards. These measures encompass encryption techniques, secure server deployment, access management, periodic evaluations, and educational initiatives for our team members.

Nonetheless, we must highlight that no internet-based transmission or electronic storage medium offers absolute invulnerability to security breaches.

6. Data Retention

We retain your personal information strictly for the duration necessary to serve the purposes for its collection or as obligated by law. Standard retention periods include:

• Charter bookings: 7 years (for taxation and legal reasons)
• Marketing communications: until you opt to unsubscribe or request deletion
• Site analytics: 26 months
• Customer service interactions: 3 years subsequent to the last communication

7. Your Rights and Preferences

You have the right to request access, amend, erase (as per legislation), transfer, or decline marketing communications. You also have control over cookie use. To exercise these rights, you can contact us through the provided details below.

8. Interaction with Third-Party Services

8.1 Use of Google Analytics

Google Analytics is employed to interpret site visitation data. You have the option to opt-out via the Google Analytics Opt-out Browser Add-on.

8.2 Social Media Platforms

Our platform provides links to social networking services that are governed by their respective privacy policies.

8.3 Transaction Processors

Business transactions are securely managed by third-party processors compliant with PCI DSS standards.

9. International Data Management

Your data may be processed and stored in regions distinct from Italy, ensuring adherence to applicable privacy legislation through adequate safeguards.

10. Children's Privacy Protection

Our services do not target children below the age of 13, and we do not intentionally capture their information. If it comes to our notice that a minor has provided us with their data, we urge you to contact us without delay.

11. Updates to This Privacy Policy

This Privacy Policy may be periodically updated to mirror modifications in our practices or legal stipulations. We will convey any amendments by publishing the revised policy on our website, emailing registered users, or presenting a notification on our platform. Ongoing use of our services post-modification date equates to acceptance of the changes.

12. How to Reach Us

If you have any questions regarding this Privacy Policy or our data handling methods, you can contact us at:

13. Adherence to Google Ads User Consent Policy

We are in compliance with the Google Ads User Consent Policy. Cookie and tracking settings may be adjusted at any point using our cookie preference settings.